Elixir Floral - Anti-Aging & Skin Rejuvenating Serum

Hi Neens

Many thanks for taking the time to leave another review here.

First, I am sorry to hear that you feel I have dismissed you but this is not intended nor true.

Second, let's start from the beginning, you left us a 3 star review without any images under Elixir following your first order in July where you bought a large bottle of Elixir and Elixir Floral. Three star because you weren't happy with the airless dispenser used for our serums and much preferred dropper bottle as you were used to this when you were an ex Kate McIver's customer. This I believe to be unwarranted,

I noticed you edited the first review twice yesterday before leaving this 2nd review., I guess this is to ensure the first review aligned with the 2nd one.

Third, from this 2nd review with images, which I think is the faulty Elixir Floral bottle from the 1st order. It appears that you only had problem with Elixir Floral bottle and if this information was provided in the first review, then I would have given different advice. The advice given was based on you having problems with both the bottles of Elixir and Elixir Floral.
In my reply, I provided information on the dropper bottle test, how to use the airless dispenser and the reason for keep using the airless dispenser. Further I suggested to contact us via email or drop us a message if you have any problems like all other customers would do rather than leaving us a 3 star review. It's a simple replacement if there is a fault in our products, as stated in the Refund Policy. More importantly, I offered to send you a dropper bottle free of charge.
No contact from you since the first review.
Then in August, you ordered 2 bottles of large Elixir and Elixir Floral which you received last week. From using the new bottle of Elixir Floral you realised the first order of Elixir Floral bottle is faulty (not both bottles of Elixir and Elixir Floral). Again a simple email to us would sufficie for a new replacement rather than leaving us a 2 star review on here.

Fourth - I am sorry to inform you that we have never received any emails from you, please advise which email address did you used or forward the email sent. All email, junk and spam folers are checked daily except when we are closed for holiday as this is family business. I wondered if you sent emails to the software company who sent you the discount code which is Judge.Me and they don't deal with our customers. I guess they would have sent you a no reply message to their email address. Our excellent customer service has been recognised by many customers as they had left plenty of brilliant reviews about this on the wesbite

Fifth - Yes it's correct that the automatic discount code overides other discount code which is more benefitical to you, as it's 20% rather than 15%. You can keep the 15% discount code for another order.

Sixth - I suggested you contact us if you have problems and also spent time answering your reviews, therefore I disgree that you have been fobbed off.

Seventh - You left 2 bad reviews for the packaging of one product (Elixir Floral) under two different categories (Elixir and Elixir Floral) but why? The two reviews have brought down the overall review scores for both serum which is toally unwarranted, is this intentional?

Eight - Within a month, you have bought 6 bottles of Elixir and Elixir Floral, therefore you won't need to buy anymore for quite a while. If you felt our customer service is poor and a bottle is leaking from the first order, then why did you placed a second order of 4 large bottles of Elixir and Elixir Floral?

Finally I would highly recommend that you contact us if you have any problems via email or leave a message to our social platforms, as this is an effective way of dealing with concerns.

Thank you.